1. Introduction

These Terms and Conditions outline the agreement between Move Well OT (the “Therapist”) and the client (the “Client”) for the provision of occupational therapy services. By engaging in services, the Client agrees to the following terms.

2. Services Provided

The Therapist will provide occupational therapy assessments, interventions, and reports as agreed with the Client or Referrer. Services may be delivered in person or remotely, depending on the Client’s needs and preferences.

3. Fees and Payment

– Fees will be agreed in advance and confirmed in writing.
– Invoices are issued after service delivery or as agreed.
– Payment is due within 14 days of the invoice date unless otherwise stated.
– Late payments may incur a £20 admin fee and statutory interest under the Late Payment of Commercial Debts Act.
– The Therapist reserves the right to suspend services for non-payment.

4. Cancellations and Missed Appointments

– Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment.
– Cancellations with less than 48 hours’ notice may be charged at 50% of the session fee.
– Non-attendance without notice will be charged at the full session fee.

5. Consent and Confidentiality

– Informed consent will be obtained before commencing services.
– Client information will be kept confidential in accordance with GDPR and Data Protection Act 2018.
– Information will not be shared without written consent, unless required by law or for safeguarding purposes.

6. Record Keeping and Data Protection

– Records are maintained securely and in accordance with professional standards.
– Clients have the right to access their records upon written request.
– Data is retained for a minimum of 7 years (or until the child reaches 25 if under 18 at time of service).

7. Safeguarding

– The Therapist is committed to safeguarding clients and will follow relevant legislation and guidance.
– Any concerns will be reported in line with safeguarding procedures.

8. Liability

The Therapist maintains professional indemnity and public liability insurance. Liability is limited to the level of insurance cover provided. The Therapist is not liable for delays or interruptions beyond their control.

9. Termination of Services

Either party may terminate the service agreement in writing with 14 days’ notice. The Therapist reserves the right to withdraw services if professional standards are compromised or if safety concerns arise.

10. Complaints

Clients have the right to raise complaints, which will be acknowledged within 5 working days and investigated. Unresolved complaints can be referred to the HCPC or the professional indemnity insurer.

11. Agreement

By engaging in occupational therapy services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.